Incredimail support number

Common Send/Receive Error Messages

When sending and receiving from IncrediMail, you may encounter an Error Message. These messages are usually not from IncrediMail; they are from your Email Server, or the Recipient’s Email Server, and will give you a clue as to why they message was not sent.

To help you correct these issues, IncrediMail has created a list of common errors, and how to fix them. Simply search for your Error Message from the list below, and click on it for a solution!

NOTE: The Errors are organized alphabetically by Category (3-Digit Errors, Socket Errors, and Textual Errors)

3-Digit Errors beginning with ‘4’

  • 421 Service not available. The server is shut down.
  • 432 Problem logging in.
  • 432 The recipient’s Exchange Server incoming mail queue has been stopped
  • 432 4.7.12 A password transition is needed
  • 441 Intermittent network connection. The server has not yet responded.
  • 450 Mailbox unavailable
  • 450 Auto blocked due to excessive mail
  • 451 Local error in processing
  • 452 Try later
  • 454 Temporary failure logging in
  • 454 4.3.0 Please try again later
  • 452 Insufficient system storage

3-Digit Errors beginning with ‘5’

  • 500 Syntax error, or command unrecognized
  • 500 5.5.2 bad chars in command
  • 501 5.5.4 Invalid Address
  • 501 Syntax error in parameters or arguments
  • 501 Syntax error parameters or arguments to HELO command
  • 502 Command not implemented
  • 503 Bad sequence of commands
  • 504 5.3.3 AUTH mechanism LOGIN not available
  • 504 Command parameter not implemented
  • 530 Authentication required
  • 530 You must log in to use the server
  • 534 Security problem when logging in
  • 535 5.7.1 Username and Password not accepted
  • 538 Security problem when logging in
  • 550 Access denied
  • 550 5.7.1 [BL21] Connections not accepted from IP addresses on Spamhaus
  • 550 Account is currently blocked from sending messages.
  • 551 You must log in to use the server
  • 552 Exceeded storage allocation
  • 553 Mailbox name not allowed
  • 553 Incorrect authentication data
  • 553 Relaying denied from location
  • 554 Service failed, or not available
  • 554 554 5.7.1 Your mail server XXX.XXX.XXX.XXX

Socket Errors:

  • Socket Error 10004 Interrupted function call
  • Socket Error 10013 Access forbidden
  • Socket Error 10013 Permission denied
  • Socket Error 10014 Bad address
  • Socket Error 10022 Invalid argument
  • Socket Error 10024 Too many open files
  • Socket Error 10035 Resource temporarily unavailable/unavailable
  • Socket Error 10036 Operation now in progress
  • Socket Error 10037 Operation already in progress
  • Socket Error 10038 Socket operation on non-socket
  • Socket Error 10039 Destination address required
  • Socket Error 10040 Message too long
  • Socket Error 10041 Protocol wrong type for socket
  • Socket Error 10042 Bad protocol option
  • Socket Error 10043 Protocol not supported
  • Socket Error 10044 Socket type not supported
  • Socket Error 10045 Operation not supported
  • Socket Error 10046 Protocol family not supported
  • Socket Error 10047 Address family not supported by protocol family
  • Socket Error 10048 Address already in use
  • Socket Error 10049 Cannot assign requested address
  • Socket Error 10050 Network is down
  • Socket Error 10051 Network unreachable
  • Socket Error 10052 Network dropped connection on reset
  • Socket Error 10053 Software caused connection abort
  • Socket Error 10053 Established connection was aborted by the software control host computer
  • Socket Error 10054 Connection reset by peer
  • Socket Error 10056 Socket is already connected
  • Socket Error 10057 Socket is not connected
  • Socket Error 10058 Cannot send after socket shutdown
  • Socket Error 10060 Connection time out
  • Socket Error 10061 Connection refused
  • Socket Error 10064 Host is down
  • Socket Error 10065 No route to host
  • Socket Error 10067 Too many processes
  • Socket Error 10094 Graceful shutdown in progress
  • Socket Error 11001 Host not found
  • Socket Error 11002 Non-authoritative host not found
  • Socket Error 11003 This is a non-recoverable error
  • Socket Error 11004 Failed to find host
  • Socket Error 11004 Valid name
  • Socket Error 11004 No data record of requested type
  • Socket Error 11004 Valid name, no data record of requested type


Incredimail support number


Our Toll-Free Number: 1-800-862-9240 for Incredimail Help

Incredimail Tech Support Number

How do I test my Email Account settings in another Email Client?

If you are having trouble sending and receiving in IncrediMail, you can attempt configuring your Email Account in another Email Client, and then import your settings from there!

NOTE: Please look for your Email Client from the list below and follow the directions. If you’re not sure what Email Client you have, you can check according to your Windows version:

  • Windows Xp – Outlook Express
  • Windows Vista – Windows Mail
  • Windows 7 – Windows Live Mail


Configure Outlook Express

To configure your Email Account in Outlook Express, please do the following:

  1. Open Outlook Express, click the ‘Tools‘ menu (marked below in red) and select ‘Accounts…‘ (marked in blue).                                         Incredimail Tech Support Number
  2. In the ‘Internet Accounts‘ dialog, click ‘Add‘ (marked in red) and select ‘Mail…‘ (marked in blue).Incredimail Tech Support Number
  3. Complete your account configuration and click ‘Finish‘.
  4. Try to send and receive your email using Outlook Express.

If you can send and receive in Outlook Express, you can easily import your Email Account settings into IncrediMail by clicking here.

Configure Windows Mail

To configure your Email Account in Windows Mail:

  1. Click the ‘Tools’ menu (marked in red) and select ‘Accounts…’ (marked in blue).Incredimail Tech Support Number
  2. Click ‘Add’ (marked in red).Incredimail Tech Support Number
  3. Now select ‘E-mail Account…’ (marked in red), and click ‘Next’ (marked in blue).Incredimail Tech Support Number
  4. Complete your account configuration and click ‘Finish’.
  5. Try to Send and Receive your email.

If you can send and receive in Windows Mail, you can easily import your Email Account settings into IncrediMail by clicking here.

Configure Windows Live Mail

Windows Live Mail is a free Email Client.

To configure your account, start Windows Live Mail – a Wizard may run the first time it’s opened – if so, skip to Step

3. If the Wizard does not open, please do the following:

  1. Click the ‘Accounts’ tab (marked below in red) and then the ‘@’ (Email) icon (marked in blue). If you do not see this, make sure you are viewing the ‘Mail’ window by clicking ‘Mail’ in the bottom left corner of the screen.Incredimail Tech Support Number
  2. In the ‘Add an E-mail account dialog’, enter your Email Address and Password in the appropriate fields (marked below in red). If you want Windows Live Mail to remember your password, mark the checkbox next to ‘Remember password’.Incredimail Tech Support Number
  3. Enter your Full Name in the ‘Display Name’ field (marked above in blue).
  4. Mark ‘Manually configure server settings for e-mail account.’ (marked above in green), and then click ‘Next’ (marked above in purple).
  5. On the next page of the Wizard, under ‘Incoming Server Information’, select POP3 from the drop-down menu, and finish entering your Incoming (POP) Server Details. Under ‘Outgoing Server Information’, enter the SMTP server name and details.
  6. Click ‘Next’ and then ‘Finish’.
  7. Click ‘Sync’ to receive your Messages.

If you can send and receive in Windows Live Mail, you can easily import your Email Account settings into IncrediMail by clicking here.

Need Support @ 1-800-862-9240 Toll Free Customer Support